Cross Stitching Supplies is not liable for packages taking longer to arrive than expected once shipped. Your order will get shipped with the mail service you select, and we will do our best to get the package out as soon as possible. But, once the package is dropped off at the mail/parcel service you selected, we are not liable for delays in the shipping process. We hope the package arrives to you in the expected time, but once it is out of our hands, it is out of our control. If your package is taking longer than expected to arrive, please contact the shipping service that your package was shipped with. Please check your email associated with your order for the tracking number for your order. If you did not receive a shipping notification or cannot find your shipping notification, please send an email to firstname.lastname@example.org, and we will happily send you your tracking number.
Process to get a replacement or refund for item(s) that arrived damaged
Within 30 days of receiving your item(s), send an email to email@example.com with a photo of the damaged item(s), a description of the item(s), and your order number (found on the top right corner of your packing slip). If it is determined that the item(s) was(were) sent damaged or damaged during shipment, a replacement for your item(s) will be sent to you at no cost. If a replacement cannot be sent, a refund for the item(s) amount will be issued.
Process to return a non-damaged item (cannot be a pattern or booklet)
1) Within 30 days of receiving your unwanted item(s), send an email to firstname.lastname@example.org with the description of the item(s), reason for returning, and your order number (found on the top right corner of your packing slip).
2) Mail the item(s) to PO Box 251, Whitestown, IN 46075. You are responsible for shipping cost to send the item(s) back, and no shipping costs from your original order will be refunded. It is recommended to pay for a tracking number and extra insurance (for a return over $50) because Cross Stitching Supplies is not liable for lost return packages.
Once the item(s) is(are) received by Cross Stitching Supplies, a refund will be given for the original purchase amount if the item(s) is(are) not damaged or stained and do(es) not contain any unwanted odors (such as smoke). The refund will be processed through the original way you paid for your order.
Have questions about the refund/return policy? Send an email to email@example.com.