Process to get a replacement or refund for item(s) that arrived damaged
Within 30 days of receiving your item(s), send an email to firstname.lastname@example.org with a photo of the damaged item(s), a description of the item(s), and your order number (found on the top right corner of your packing slip). If it is determined that the item(s) was(were) sent damaged or damaged during shipment, a replacement for your item(s) will be sent to you at no cost. If a replacement cannot be sent, a refund for the item(s) amount will be issued.
Process to return a non-damaged item (cannot be a pattern or booklet)
1) Within 30 days of receiving your unwanted item(s), send an email to email@example.com with the description of the item(s), reason for returning, and your order number (found on the top right corner of your packing slip).
2) Mail the item(s) to PO Box 681476, Indianapolis, IN 46268-1476. You are responsible for shipping cost to send the item(s) back, and no shipping costs from your original order will be refunded. It is recommended to pay for a tracking number and extra insurance (for a return over $50) because Cross Stitching Supplies is not liable for lost return packages.
Once the item(s) is(are) received by Cross Stitching Supplies, a refund will be given for the original purchase amount if the item(s) is(are) not damaged or stained and do(es) not contain any unwanted odors (such as smoke). The refund will be processed through the original way you paid for your order.
Have questions about the refund/return policy? Send an email to firstname.lastname@example.org.